01 — Sourcing & Production

Supply Chain Coordination

We act as the operational bridge between your brand and your manufacturers in China. Our team manages production timelines, quality verification, and supplier communication so you don't have to manage the time-zone gymnastics.

  • Production planning aligned with sales velocity
  • Supplier negotiation and PO management
  • Pre-shipment inspection coordination
  • Document preparation for export
  • Resolution of quality and quantity disputes

The reality of Chinese sourcing

Most Amazon sellers lose 5–15% of their margin to preventable supply chain mistakes — late POs, missed inspections, wrong cartons, bad documentation. We catch those before they happen.

UK · EU · US fulfilment networks

We move freight by sea, air, and rail — and pick the route that gets your stock to the right warehouse before you stock out, not after.

02 — Freight & Fulfilment

FBA Logistics & Prep

From the moment your goods leave the factory to the moment they're scanned into FBA, we manage every link in the chain. We work with vetted freight forwarders and 3PL prep partners across major importing markets.

  • Sea, air, and rail freight booking and tracking
  • Customs documentation and duty management
  • FBA shipment plan creation and labelling
  • 3PL prep coordination (UK, EU, US)
  • Inbound performance monitoring
03 — Planning

Inventory Forecasting & Planning

Stockouts kill rank. Overstock kills cash flow. We sit in the middle, using your historical sales data to build defensible reorder calendars and stock-coverage projections.

  • Sales velocity analysis by SKU and marketplace
  • Reorder quantity recommendations
  • Stock coverage and depletion-date modelling
  • Seasonality and promotional uplift planning
  • Multi-marketplace stock allocation

Forecasting that actually moves the number

Our forecast models are rebuilt monthly against actuals. We don't just plug numbers into a template — we tune them to how your specific brand actually sells.

Account health, listing health, inventory health

A suppressed listing or a Section 3 warning can kill a SKU overnight. We monitor the indicators that matter and act before they become incidents.

04 — Marketplace

Marketplace Operations Control

The day-to-day discipline of running an Amazon catalogue cleanly. We're not a marketing agency — we're the team that keeps the operational fundamentals working so your marketing dollars actually convert.

  • Listing accuracy reviews and backend catalogue cleanup
  • Stranded inventory monitoring and removal
  • Account health metric monitoring
  • Suppression and policy issue resolution
  • Case management with Seller Support
05 — Recovery

Reimbursement Claims

Amazon loses or damages inventory. They owe you money for it. We file the claims, manage the back-and-forth, and recover what's yours — usually 1–3% of FBA revenue that would otherwise sit on the table.

  • Lost inbound shipment claims
  • Warehouse damage and loss claims
  • Customer return discrepancy claims
  • FBA fee overcharge audits
  • Removal order discrepancies

Quiet revenue, recovered

Most sellers don't realise how much they're owed. We surface it, claim it, and get it credited back to your account — typically self-funding the relationship within the first quarter.

You see what we see

Periodic operational summaries, SKU profitability tracking, and a direct line to the people running your account. No black boxes.

06 — Reporting

Operational Reporting

You can't fix what you can't see. We produce regular operational summaries that tell you where your inventory is, how your SKUs are performing, and what we recommend doing next.

  • Weekly operational dashboards
  • Monthly SKU profitability reports
  • Quarterly strategic reviews
  • Inefficiency identification and corrective action plans
  • Custom reporting on request

Not sure which services you need?

Most of our clients start with a single pain point and grow the engagement from there. Tell us where it hurts most and we'll start there.

Book a Discovery Call